Riyadh, Saudi Arabia. Photo: iStock

The Philippines Embassy in Riyadh has rejected claims of poor service by an overseas Filipino worker (OFW), who had complained that some staff ignored Filipinos waiting to have passport applications processed.

Carla Chris V. Davis, an OFW in Buraidah, put a post on Facebook on Saturday saying that only one member of staff was serving customers.

However, the embassy issued a statement dismissing the claim as baseless, adding that personnel “have always been committed to serve its clients with professionalism, dedication and hard work”.

The embassy said that the number of passport applications waiting to be processed had risen on January 3 and January 4 because President Rodrigo Duterte had ordered that government work be suspended from December 26 until January 2.

“In compliance with the president’s instruction, the embassy had to cancel work on the said dates,” the statement said.

The embassy noted the Facebook post had failed to mention that all passport applications on January 4 were processed.

“The embassy personnel dutifully finished all passport transactions on the said date,” it said.

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