In an official statement, Vietjet says it's prepared to pay out "tens of billion dong" to ensure that its customers feel at ease while traveling during the ongoing crisis. Credit: VietJet.

While most airlines are halting flights and grounding aircraft due to the ongoing coronavirus epidemic, one carrier is taking a very different approach — one that is raising eyebrows within the airline industry, CNN Travel reported.

Vietnamese airline Vietjet has launched an insurance policy named “SKY COVID CARE” that allows passengers to claim up to 200 million Vietnamese dong (around US$8,465) if they are infected with the virus while traveling on one of its flights, CNN reported.

The aim of the policy, which is free of charge and covers all domestic flights between March 23 and June 30, 2020, is to help “bring passengers assurance,” according to the airline.

In an official statement, Vietjet says it’s prepared to pay out “tens of billion dong” to ensure that its customers feel at ease while traveling during the ongoing crisis, CNN reported.

“The health safety of passengers and cabin crews are protected at the highest level against all risks of disease,” reads the statement on Vietjet’s official website, CNN reported.

“With the insurance, passengers are eligible for insurance coverage and benefits from Vietjet within 30 days starting at 00:01 of the flight date, regardless of how passengers are infected with the disease.”

To be eligible for the coverage, customers need to provide “all information in accordance with Vietjet’s terms and conditions” while booking tickets as well as “comply with all regulations on disease prevention and control of Vietjet, the Ministry of Health and authorities.

“This rules out anyone who has already tested positive for the virus or has breached any regulations such as travel bans or recommended quarantine, stipulated by Vietnam’s Ministry of Health or any other government authorities.

To make a claim, passengers must provide proof that they’ve tested positive for coronavirus (subject to a test approved by the Ministry of Health of Vietnam) and evidence they were treated “at a hospital or at authorized medical camps located in the territory of Vietnam.”

As of March 25, Vietnam’s Ministry of Health has confirmed a total of 134 cases in the Southeast Asian nation, CNN reported.

This isn’t the first time the budget airline, which flies to around 13 domestic destinations and seven international destinations, has caused controversy.

In 2012, Vietjet was fined 40 million dong (around US$1,700) by the Civil Aviation Authority of Vietnam (CAAV) for “posing a safety risk to the flight” after a group of beauty contestants wearing bikini-tops performed a dance on board one of its planes without authorization.

The aim of the policy, which is free of charge and covers all domestic flights between March 23 and June 30, 2020, is to help “bring passengers assurance,” according to VietJet. Credit: VietJet.

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