Photo: iStock/LeoPatrizi

Police had to be called to intervene in more than 100 complaints – 10 of which involved criminal matters – in the first three months of this year, China’s largest ride-hailing service Didi Chuxing said on Tuesday.

The group published its safety transparency report for the first time on June 25, revealing that more than 80,000 complaints had been filed by either the drivers or passengers. However, that figure represented just 0.0042% of all orders that Didi Chuxing received in the first quarter of 2019, The Paper reported.

After the company investigated or intervened, only 121 cases were found to require police action, it said. And just 10 cases involved criminal offenses. It said the average incident rate was a fraction of the nation’s criminal cases.

The remaining 111 cases related to public security, such as drivers allegedly assaulting customers (seven cases), drivers and customers engaged in physical conflicts (12 cases) and customers allegedly assaulting drivers (92 cases).

The company said that about a third – 35% – of the 80,000 complaints were found to be falsified.

To resolve these complaints, Didi imposed penalties on the drivers involved, such as suspension of their services, or ordering them to take further safety education courses, while customers involved in serious violations were barred from using the platform’s services.

The company said it actively cooperated with the police to investigate problems and collect evidence. Suspects in the 121 cases were quickly arrested by the public or police after incidents, so Didi was able to deal with all these issues.

Didi said it has been collecting public comments and openly responding to user concerns since last September.

In the future, the company plans to continuous announcing its safety data via the app in regard to traffic accidents, reports on missing or lost and found items. And, of course, it looks forward to constructive comments from all parties.

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