Ma On Shan in the New Territories. Photo: Google Maps

A 28-year-old man who directs an agency handling domestic workers was arrested by Customs officers on Thursday. He is suspected to have used a false description for employment services in contravention of the Trade Descriptions Ordinance (TDO).

Earlier, a female customer sent information to the Customs Department accusing an employment agency in Marbella Mall in Ma On Shan in the New Territories of making a false claim on her application to do domestic work, Headline Daily reported.

The customer said a staff member of the agency promised her a Filipina domestic worker who she decided to hire could arrive in Hong Kong in three months. However, the maid did not show up within that time.

The customer said she checked with the agency many times but it did not respond. That caused her to send a complaint to Customs.

After a thorough investigation and collecting evidence, Customs officers arrested the director-salesperson surnamed Liu of the employment agency at 4pm on Thursday.

The man was released on bail pending further investigation, according to a government release.

The Customs Department said the employment agency dragged its feet on the application after receiving a few thousand dollars in administrative fees, news website HK01.com reported.

When the customer checked with the department about her application to get a maid, she found its information did not match what the agent told her.

A domestic worker did eventually report for duty in Hong Kong, but she was a few months late, which led to the customer complaining to Customs.

A staff member surnamed Lo told reporters the company had been in operation for two years and had not received any complaints so far.