Around 200 Filipina domestic workers traveling home for Christmas were stranded at Hong Kong International Airport from Sunday after their plane tickets, issued by Peya Travel, were said to be unpaid.
The stranded passengers were told by airline staff that the travel agency had failed to pay for their tickets, sunwebhk.com reports.
Rhea Donna Boyce, owner of Peya Travel, said the booking problem might have been caused by a technical glitch. She managed to rebook the tickets for 100 stranded passengers.
However, on Monday, another 100 domestic workers faced the same problem.
Leah Nicolas, Hong Kong manager of Philippine Airlines, said the carrier had taken passengers before who had booked their tickets through Peya Travel but had never encountered any such problems.
Many domestic workers went to Peya Travel in Worldwide Plaza, in Hong Kong’s Central district, to complain and demand a refund for their tickets. Most of them had to pay from between HK$3,000 (US$384) to HK$5,000 (US$639) for their plane tickets to the Philippines.
Arnold Grospe, sales director of Peya Travel, said he was unsure of what had happened but that it was likely there was a virus in the booking system.
Many of the stranded passengers sought help from the Philippine Consulate. Roderick Atienza, acting head of post, said the situation remained unclear. “There is really not much that we can do at this point because we still don’t know what really happened,” he said.
Update: More Filipinos stuck at airport, travel agent apologizes
I hope the agency can find a way for all the OFW to have their planned vacation push througb
Tsk!tsk
That what happen last sunday to my sister in law who was at the airport and was told her ticket was not confirmed. her flight is 6:30pm but then no files found, luckily a friend in central follow it up for her flight to push through at 10:20pm. sometimes booking agencies should double check the confirmation of flights before they give tickets to passengers.
bka na.hack ang website payment aguy
Call the president He will C130 to pick up the stranded passengers
Where was Rhea Donna Boyce yesterday when all the stranded Filipinas were at her Worldwide shop getting no answers and bullshit explanations from the one person on duty yesterday ?
My friend was stranded at Manila Domestic Treminal because the agency had not passed on her fare to the airline for her flight with her young daughter to Naga City
Perhaps Miss Boyce can undertake to refund her for the ticket cost and the subsequent inconvenience of 2 long bus journeys
passenger, should call to the agent 3 days before flight to confirm. that’s I always do when I go travel. I just came back last saturday from 15days vacation and I booked my ticket at peya’s travel and didn’t encounter such kind of problem.
Pambihira nmn kapatid ko last july pa sya ng book ng ticket sa inyo bukas na uwi nya but sad to say nganga buti chinik nya muna kaysa pnta sya ng airport bukas nganga sya
This will be a Christmas nightmare to some of our kababayan.
Oh dear
ng woworry ako, ng book ako last dec. 8 for march flight ng mkita ko yan news n yn khpon tumawag ako s PAL pra in confirm ang nme k s mga passenger, tas nlman ko n wla as in,, kya pnu kya ggwin ko,, anu b status ng mga d nk flight.. mg rerefund b ang peya or rerebook nika un ibang pwede….
so pnu po gnwa ng kptid mo.. anu sb dw ng peya s knila..
ereport sa consumer hongkong
Isa na aqng biktima sa peya agency..supposed to be my flight was Dec 18, Check in time 6:20 pm..pagpunta ko sa check in counter ..Wala aqng name and they advised me to call the PEYA agency. Tinawagan ko ang Peya agency pero hnd CLA sumasagot ..ngworry na aq kc baka maiwanan aq Ng flight..so what I did..nagtatakbo aq from elements airport
express going to Peya agency..pagdating ko sa agency andaming ngcocomplain dahil marami hnd nakalipad..we are asking for the refund para my pambili kmi Ng panibagong ticket para Wala cla maibigay at Wala cla assurance f kelan magbibigay ang refund …
At ang sagot nla only Sorry…napakalaking abala ang ginawa nyu PEYa agency ..
Bagong gimik
Hihay Erni wla eh ewan klang kung marerefund ung pera ngpa book ulit 4k plus bayad ganun din hipag ko
I booked my ticket there
4x going back and forth to phil.
With connecting flight too..
But no problem occured..
Hope they can solve the problem..
Sayang naman tiwala ng mga kababayan
August pa ako ngpabook ng flyt ko,sa linggo n uwi ko nabahala ako sa mga post kya pnuntahan ko peya don ko nalaman hnd Rin confirmed Ang ticket ko..
Madam wat po no.ng PAL? Kz nagbook aq dec 13.
pnu kya ito… jusko.. bk srado n peya cnu p ccchin ko. pg punta k s lingo.. sn my update n…
sad to heard about this news regarding the travel agency lets do faster action our kababayan expected in Manila waiting the love ones arrival at Manila the unreasonalble to say virus problem
Peya is a BIG SHIT DAMN TRAVEL AGENCY HOW COME….SYSTEM PROBLEM NOT ONLY THIS YEAR HAPPEND HA…..PEYA UR SO ANNOYING UR RUDE…STOP IT
try niyo na ba tumawag ng pulis sa ginawa ng agency? xempre kung walang intsik na makikialam jan sorry nalang sasabihin. alam natin na strikto sila sa batas nila. ano nga pag sinabi mong tawag ka ng pulis takot na un e.
kinupit nila Ang pera pano yan mghintay Ang mga familya namin wla kayong awa sa ginawa nio dapat ibalik nio Ang pera namin
So wen.d come back.to hk same situation?dats.why d fight.bcoz mosthly. Of dir flight.was.round trip
Come on dont tell such lies! Its not the system problem! It’s because you did not pay the airlines!!
Custumer naman ng Peya noong pumunta ako ng Thailand at pati pg uuwi ko last Oct 5,2016 wala namang problema…
No system error or virus of what so ever! I called PAL to ensure that may bookng flight is confirmed, when the CSR from PAL asked my booking ref, i just told her the 1st letter automatically she said, there is no such. But still on high hopes, i asked her to check on may name amd flight details, still no such booking. I booked 2 RT tickets, both are unconfirmed booking. It only means since that day that i purchased the ticket, PEYA is already aware of that scam. You cannot fool everybody. GOD IS ALWAYS WATCHING . I believed in BAD KARMA!
Aq s 23 n fkyt q s peya din aq ngp booked, checked q s cebu pacific,confirmed nmn ang flyt q lht nmn ng info q lumavas s system ng cebu pacific ,pati amo q cheneck din nia, at ginawa nia check in online pra dw sure n mkk uwi aq
Aq june p ngp booked,sa awa ng dyos confirmed nmn flyt q, cheneked q s cebu pacific fir how many time iisa lng lumlbas s system nila confirmed.. S 23 nmn uwi q, wag k n pumunta ng peya s cebu pacific mo icheck ticket mo kung confirm google mo mas mgqnda.
What a lousy job by this agency. They should understand that being with family on Christmas is a big thing for Filipinos. I wonder if this merits closure of the travel agency? What a lousy job!!!!