Around 200 Filipina domestic workers traveling home for Christmas were stranded at Hong Kong International Airport from Sunday after their plane tickets, issued by Peya Travel, were said to be unpaid.
The stranded passengers were told by airline staff that the travel agency had failed to pay for their tickets, sunwebhk.com reports.
Rhea Donna Boyce, owner of Peya Travel, said the booking problem might have been caused by a technical glitch. She managed to rebook the tickets for 100 stranded passengers.
However, on Monday, another 100 domestic workers faced the same problem.
Leah Nicolas, Hong Kong manager of Philippine Airlines, said the carrier had taken passengers before who had booked their tickets through Peya Travel but had never encountered any such problems.
Many domestic workers went to Peya Travel in Worldwide Plaza, in Hong Kong’s Central district, to complain and demand a refund for their tickets. Most of them had to pay from between HK$3,000 (US$384) to HK$5,000 (US$639) for their plane tickets to the Philippines.
Arnold Grospe, sales director of Peya Travel, said he was unsure of what had happened but that it was likely there was a virus in the booking system.
Many of the stranded passengers sought help from the Philippine Consulate. Roderick Atienza, acting head of post, said the situation remained unclear. “There is really not much that we can do at this point because we still don’t know what really happened,” he said.
Update: More Filipinos stuck at airport, travel agent apologizes
What a lousy job by this agency. They should understand that being with family on Christmas is a big thing for Filipinos. I wonder if this merits closure of the travel agency? What a lousy job!!!!
Aq june p ngp booked,sa awa ng dyos confirmed nmn flyt q, cheneked q s cebu pacific fir how many time iisa lng lumlbas s system nila confirmed.. S 23 nmn uwi q, wag k n pumunta ng peya s cebu pacific mo icheck ticket mo kung confirm google mo mas mgqnda.
Aq s 23 n fkyt q s peya din aq ngp booked, checked q s cebu pacific,confirmed nmn ang flyt q lht nmn ng info q lumavas s system ng cebu pacific ,pati amo q cheneck din nia, at ginawa nia check in online pra dw sure n mkk uwi aq
No system error or virus of what so ever! I called PAL to ensure that may bookng flight is confirmed, when the CSR from PAL asked my booking ref, i just told her the 1st letter automatically she said, there is no such. But still on high hopes, i asked her to check on may name amd flight details, still no such booking. I booked 2 RT tickets, both are unconfirmed booking. It only means since that day that i purchased the ticket, PEYA is already aware of that scam. You cannot fool everybody. GOD IS ALWAYS WATCHING . I believed in BAD KARMA!
Custumer naman ng Peya noong pumunta ako ng Thailand at pati pg uuwi ko last Oct 5,2016 wala namang problema…
Come on dont tell such lies! Its not the system problem! It’s because you did not pay the airlines!!
So wen.d come back.to hk same situation?dats.why d fight.bcoz mosthly. Of dir flight.was.round trip
kinupit nila Ang pera pano yan mghintay Ang mga familya namin wla kayong awa sa ginawa nio dapat ibalik nio Ang pera namin
try niyo na ba tumawag ng pulis sa ginawa ng agency? xempre kung walang intsik na makikialam jan sorry nalang sasabihin. alam natin na strikto sila sa batas nila. ano nga pag sinabi mong tawag ka ng pulis takot na un e.
Peya is a BIG SHIT DAMN TRAVEL AGENCY HOW COME….SYSTEM PROBLEM NOT ONLY THIS YEAR HAPPEND HA…..PEYA UR SO ANNOYING UR RUDE…STOP IT
sad to heard about this news regarding the travel agency lets do faster action our kababayan expected in Manila waiting the love ones arrival at Manila the unreasonalble to say virus problem