Information on Hong Kong banking services is being provided in seven languages commonly used by ethnic minorities in the city, according to a joint news release published on Thursday.
The seven languages are Indonesian, Hindi, Nepali, Thai, Tagalog, Urdu and Punjabi, according to the release jointly published by the Hong Kong Association of Banks (HKAB), the Hong Kong Monetary Authority (HKMA) and the Equal Opportunities Commission (EOC).
The information being translated into the seven languages include the general principles of the Code of Banking Practice, the Treat Customers Fairly Charter, general information about opening bank accounts, security tips on using automated teller machines (ATMs), understanding dormant accounts, improving financial health and the Deposit Protection Scheme.
Ann Kung, acting chairwoman of the HKAB, said the initiative could help members of the city’s main ethnic minorities better understand banking services.
The news release also noted that the three organizations had been arranging cultural awareness courses for banking staff for the past two years, aiming to make it easier for members of ethnic minorities to interact with banks.